Privacy Policy

1. Definition

As a result of your use of the website drvivohairclinic.com (hereinafter referred to as the “Website”), we may require you to provide us with your personal data. Personal data includes information such as your full name, email address, and telephone number, as well as sensitive personal data relating to your health, including your medical conditions, treatments, medical history, photographs, and any other data that you provide to us when using our services.

2. Purpose

The purpose of this privacy policy is to inform you of the means that we use to collect and process your personal data, with the strictest respect for your rights. We comply with the Turkish Data Protection Law, as well as the General Data Protection Regulation (EU) 2016/679 (GDPR).

3. Identity of the entity responsible for collecting data

The entity responsible for collecting and processing your personal data is Dr. Vivo Hair Clinic, a company registered under Turkish law, with its registered address at 34365, Sisli/İstanbul.

4. Collecting personal data

We collect your personal data in the following instances: when you make an appointment with us, when you fill out a contact form on our Website when you participate in patient surveys, and when you engage with our services. The data we collect is necessary for us to provide you with the best possible care and to facilitate communication.

5. Recipients of the collected data

The data we collect is accessed by relevant personnel within our clinic, including medical professionals and administrative staff. Our IT service providers may also have access to your data to ensure the smooth operation of our services.

6. Transfer of personal data

Your personal data will not be shared with, transferred, or rented to any third party. We may disclose anonymized data for statistical purposes. As we serve patients from abroad, your data may be transferred outside of the EU. In such cases, we ensure that appropriate measures are in place to protect your data.

7. WhatsApp Terms and Conditions

If you use WhatsApp to communicate with us, you are responsible for any information you share through WhatsApp. We will not use WhatsApp for marketing purposes, and we will not share sensitive health data via WhatsApp. Your use of WhatsApp is subject to WhatsApp’s terms of service.

8. Data Subject’s Rights

You have the right to access, correct, or delete your personal data. You also have the right to data portability and the right to object to processing. You can exercise these rights by contacting us.

9. Cookies

We use cookies for various purposes, including facilitating your browsing experience, remembering your preferences, and analyzing our audience using tools like Google Analytics. Please note that we do not use social network cookies or advertising cookies unless we notify you in advance and receive your consent.

10. Access to your personal data

In compliance with the Law and the GDPR, you have the right to access, rectify, and delete any information concerning you. You can exercise this right by contacting us at the designated email and postal address.

11. Portability of your personal data

You have the right to the portability of the personal data you provided to us.

12. Submission of a complaint before a supervisory authority

You have the right to submit a complaint to a competent supervisory authority if you believe that our processing of your personal data violates applicable regulations.

13. Restriction of processing

You have the right to request a restriction on the processing of your personal data under certain conditions.

14. Modifications

We reserve the right to modify this Privacy policy at our sole discretion. Your continued use of the Website after these changes implies your acceptance of the new Privacy policy.

15. By opting in to use WhatsApp, you agree to the following terms and conditions:

• You agree to use WhatsApp only for lawful purposes and in compliance with these terms and conditions.
• You acknowledge responsibility for the information or content shared or transmitted through WhatsApp and agree not to use it to harass, defame, threaten, or harm others.
• You agree to comply with all applicable laws, regulations, and guidelines related to the use of WhatsApp, including privacy laws.
• You understand that WhatsApp may collect certain personal information, which may be used to provide you with services.
• You agree that WhatsApp may use your personal information for marketing purposes, including sending promotional messages and advertisements.
• You understand that WhatsApp may share your personal information with third-party service providers to assist in providing services.
• You acknowledge that your continued use of WhatsApp constitutes acceptance of any changes to these terms and conditions.

16. Entry into force

This Privacy policy came into force in 2023.